CMMI服务模型于2009年2月正式发布，该模型成功的集成了ITIL、ISO/IEC 20000、COBIT、ITSCMM等模型的最佳实践，用于指导组织改进服务流程、提高服务水平和客户满意度。选择服务模型，企业可以识别服务体系最需改进的问题、完善服务流程、从而提高服务质量和客户满意度。CMMI-SVC为各服务行业，如IT服务、餐饮、医疗等均提供了有效的服务及管理模式。
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Name |
Abbr |
ML |
CL1 |
CL2 |
CL3 |
CL4 |
CL5 |
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1 |
Requirements Management |
REQM |
2 |
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2 |
Incident and Request Management |
IRM |
2 |
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3 |
Project Planning |
PP |
2 |
Target Profile 2 |
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4 |
Project Monitoring and Control |
PMC |
2 |
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5 |
Supplier Agreement Management |
SAM |
2 |
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6 |
Measurement and Analysis |
MA |
2 |
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7 |
Process and Product Quality Assurance |
PPQA |
2 |
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8 |
Configuration Management |
CM |
2 |
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9 |
Organizational Process Focus |
OPF |
3 |
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10 |
Organizational Process Definition +IPPD |
OPD +IPPD |
3 |
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11 |
Organizational Training |
OT |
3 |
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12 |
Organizational Service Management* |
OSM* |
3 |
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13 |
Service Delivery |
SD |
3 |
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14 |
Service System Developmenbt* |
SSD |
3 |
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15 |
Service Transition |
ST |
3 |
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16 |
Integrated Project Management +IPPD |
IPM +IPPD |
3 |
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17 |
Risk Management |
RSKM |
3 |
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18 |
Capability and Avaliability Management |
CAM |
3 |
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19 |
Service Continuity* |
SCON* |
3 |
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20 |
Decision Analysis and Resolution |
DAR |
3 |
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21 |
Problem Management |
PRM |
3 |
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22 |
Organizational Process Performance |
OPP |
4 |
Target |
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23 |
Quantitative Project Management |
QPM |
4 |
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24 |
Organizational Innovation and Deployment |
OID |
5 |
Target |
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25 |
Causal Analysis and Resolution |
CAR |
5 |
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